FAQs

How long does it take to ship?

We offer $7 flat-rate shipping for all orders (US only). It takes 3-5 business days to ship your order, please be patient with us! You will receive tracking information when your order has shipped. If you have any further questions, please contact us at orders@thepaperflame.com.

How do I trade-in jars for a discount?

We currently only take trade-ins locally in the Indianapolis area - due to prohibitive shipping costs and the risk of broken jars. You can take them to a Chapati location or the Grounded plant store - see our locations for more info! Due to a large number of donations, we are only accepting CLEAN jars.

Can I pick up my order in Indianapolis?

Yes! Please select the pick-up option during checkout. We will reach out to you to coordinate a time to pick-up. Pick-up locations are in Broad Ripple or Downtown Indy.

What kind of wax / fragrance is used?

All of our candles are hand-poured with natural soy wax and scented with fragrance oils.

Do you do wholesale orders?

Yes, we take all our wholesale orders on Faire. See the wholesale page for more info!

Return/exchange policy?

If there is any damage upon shipping or any other concerns, please take a photo of the damage within 48 hours of receiving item and send to orders@thepaperflame.com. We will work with you to correct this!