FAQ

trade-in / refills

We take any candle jar size and shape! This is currently only local to Indy only due to the high cost of shipping. You can trade-in your jars for a discount at the Chapati restaurant (location details below).

Please clean out any remaining wax in the containers. The easiest method is to freeze them and the wax should be easy to break and remove. Labels can be removed with soap and hot water.

We will provide a discount of 20% to use on your next purchase online or in-store! Discount excludes any bundle deals. Thank you for contributing to our sustainable goals!

Chapati
eatchapati.com
4930 Lafayette Rd G, Indianapolis, IN 46254
Please check their website for restaurant hours.

Yes, I’d be happy to! Please contact me and we can arrange this. Pricing will be based on wax weight, approximately $1.40/oz.

orders / pickup / shipping

Pickup is available in front of Phoenix Theatre on Illinois St downtown Indianapolis (705 N Illinois St). Please include in your order notes what dates and time work best for you. 

Once your order has been placed, we will reach out to you via email/text to arrange a date and time for pickup!

I take credit card payments, cash on delivery or Venmo.

Delivery in Indianapolis will incur a fee, or free on orders over $50. Please contact me to make arrangements.

All orders are $10 flat-rate shipping within the US. Orders over $50 will qualify for free shipping (no code needed). Some exclusive items are pickup only (see product description). Orders if not backordered will be shipped within 3-5 business days.

If an item is listed as backordered, it means it will be made to order. The order will be ready for shipment or pickup in 5-7 business days.

Please send me an email with photos of the damage at info@thepaperflame.com within 2 business days of receiving the shipment.

If you are interested in a wholesale, bulk or custom candle order, we are happy to assist! Please contact us with the number of candles and what scents, and I will work with you on curating your candles!

product info

Burn within sight. Keep away from flammable objects. Keep away from children and pets.

Burning Instructions:
Trim wick to 1/4″ before lighting. Keep candle free of any foreign materials including matches and wick trimmings, Only burn the candle on a level, fire resistant surface. Do not burn candle for more than four hours at a time. Stop use when only 1/4″ of wax remains.

Since we use 100% natural soy wax, it is common that you will see some roughness as the candle burns. This is normal, and indicative of 100% natural soy wax. It does not affect the performance of the candle.

All candles are hand-poured, labelled and shipped by me, made of 100% natural soy wax with no dyes. Fragrance oils are sourced from different vendors. Feel free to contact me if you have specific questions about the fragrance used.

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